Jiliwi is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have as a jiliwi user in the Philippines.
Important Notice: This Privacy Policy ("Policy") describes how jiliwi ("jiliwi," "we," "us," or "our") collects, processes, stores, and protects personal information provided by users ("you" or "your") of the jiliwi online gaming platform, including the website and mobile application. By registering an account or using the jiliwi Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read together with jiliwi's Terms & Conditions.
Jiliwi takes the privacy of its users seriously. As an online gaming platform serving Filipino players across the Philippines — from Metro Manila and Makati to Cebu, Davao, and Quezon City — jiliwi handles personal data responsibly and in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
This Policy applies to all personal information collected through the jiliwi website, mobile application, customer support channels, and any other services operated by jiliwi. It covers data collected from registered users, prospective users who browse the Platform without registering, and individuals who contact jiliwi support.
Jiliwi is committed to being transparent about its data practices. If you have questions about how your personal data is handled, please refer to the contact details in Section 14 of this Policy.
For the purposes of applicable data protection legislation, jiliwi is the data controller responsible for the personal information collected through the Platform. As data controller, jiliwi determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable law.
Jiliwi has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and applicable data protection regulations. You may contact the DPO using the details provided in Section 14 of this Policy.
Jiliwi collects personal data that is necessary to provide the Platform's services, comply with legal obligations, and maintain the security and integrity of the gaming environment. The categories of personal data we collect include:
Note on Sensitive Data: Jiliwi does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as a government ID), it is handled with additional safeguards and is not used for any purpose beyond verification and legal compliance.
Jiliwi collects personal data through the following means:
Jiliwi uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Registration | To create and manage your jiliwi account, verify your identity, and confirm your eligibility to use the Platform. |
| Service Delivery | To process bets, manage deposits and withdrawals, operate the VIP program, and provide access to all Platform features. |
| Legal Compliance | To comply with applicable Philippine laws, including the Data Privacy Act of 2012, anti-money laundering regulations, and PAGCOR licensing requirements. |
| Fraud Prevention | To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the Platform. |
| Responsible Gaming | To monitor gaming activity, enforce deposit limits and self-exclusion requests, and identify users who may be at risk of problem gambling. |
| Customer Support | To respond to your queries, complaints, and requests, and to maintain records of communications for quality assurance purposes. |
| Marketing | To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where permitted by applicable law. You may opt out at any time. |
| Platform Improvement | To analyse usage patterns, conduct research, and improve the features, performance, and security of the jiliwi Platform. |
| Security | To protect the integrity of the Platform, prevent unauthorized access, and maintain the security of user accounts and financial transactions. |
Jiliwi processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
Jiliwi does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
Jiliwi engages trusted third-party service providers to assist in operating the Platform, including identity verification (KYC) providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on jiliwi's instructions and in accordance with applicable data protection law.
Jiliwi may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent authorities where required by law, court order, or regulatory obligation. Such disclosures will be made only to the extent required and in accordance with applicable legal procedures.
In the event of a merger, acquisition, restructuring, or sale of all or part of jiliwi's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any material changes to this Policy that may result from it.
Jiliwi may share personal data with legal counsel, auditors, and other professional advisers where necessary for the conduct of jiliwi's business, subject to appropriate confidentiality obligations.
Cross-Border Transfers: Where personal data is transferred outside the Philippines, jiliwi ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and the regulations of the National Privacy Commission, including contractual data protection clauses with the receiving party.
Jiliwi retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
The following general retention periods apply:
When personal data is no longer required, jiliwi will securely delete or anonymise it in accordance with its data retention and disposal procedures.
Jiliwi implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While jiliwi takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying jiliwi immediately if you suspect any unauthorised access to your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jiliwi will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012.
Jiliwi uses cookies and similar tracking technologies to operate and improve the Platform, personalise your experience, and analyse usage patterns. The following types of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the Platform to function, including session management, login authentication, and security features. Cannot be disabled. | Session / up to 1 year |
| Functional | Remember your preferences such as language settings, display options, and responsible gaming tool configurations. | Up to 1 year |
| Analytics | Collect anonymised data about how users interact with the Platform to help jiliwi improve performance and user experience. | Up to 2 years |
| Marketing | Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns, where you have provided consent. | Up to 1 year |
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiliwi Platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate.
Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by jiliwi. To exercise any of these rights, please contact jiliwi's Data Protection Officer using the details in Section 14.
You have the right to request a copy of the personal data jiliwi holds about you and information about how it is processed.
You have the right to request correction of inaccurate or incomplete personal data held by jiliwi.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You have the right to request that jiliwi restricts the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
Jiliwi will respond to all valid data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly. Jiliwi reserves the right to verify your identity before processing any data subject request.
If you are not satisfied with jiliwi's response to your request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
The jiliwi Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gaming regulations. Jiliwi does not knowingly collect personal data from individuals under the age of 21. If jiliwi becomes aware that personal data has been collected from a minor, it will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on the jiliwi Platform or provided personal data without your consent, please contact jiliwi support immediately using the details in Section 14.
Jiliwi reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or jiliwi's data processing practices. When material changes are made, jiliwi will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.
The effective date of the current version of this Policy is displayed at the top of this page. Your continued use of the jiliwi Platform following the posting of an updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the Platform and may close your account in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jiliwi, please contact our Data Protection Officer. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
Jiliwi Data Protection Officer
Email: [email protected]
Support: [email protected]
Available: 24 hours a day, 7 days a week, in English and Filipino.
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.
These are the core privacy commitments jiliwi makes to every player on the platform — from Makati to Mindanao.
All data transmitted between your device and the jiliwi Platform is protected using industry-standard TLS/SSL encryption. Your financial details — GCash, PayMaya, BPI, BDO — are encrypted at rest and in transit so your money and identity stay safe at all times.
Jiliwi verifies every registered user's identity to protect the platform from fraud and ensure only eligible players — 21 years and older — can access real-money gaming. Your ID documents are handled with the highest level of care and are never shared beyond what the law requires.
Jiliwi does not sell your personal data to third parties — full stop. Your information is used only to operate the platform, comply with Philippine law, and improve your experience. Marketing communications are only sent where you have given explicit consent, and you can opt out any time.
Under the Data Privacy Act of 2012, you have the right to access, correct, delete, and port your personal data. Jiliwi makes it straightforward to exercise these rights — just contact our Data Protection Officer and we'll handle your request within 30 days.
Jiliwi operates in compliance with the Data Privacy Act of 2012, PAGCOR regulations, and Anti-Money Laundering Council (AMLC) requirements. Your data is retained only as long as legally required and disposed of securely when no longer needed.
Jiliwi is upfront about the cookies it uses and why. Strictly necessary cookies keep the platform running; analytics cookies help us improve it; marketing cookies are only active with your consent. You can manage your preferences through your browser settings at any time.
Your privacy matters to us. Now that you know exactly how jiliwi handles your personal data, you can register and play knowing your information is protected every step of the way. Must be 21 years or older to register.
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